美的·SUPER UX Model

Role

Research Assistant
Expert Interviews
Data Analysis

Overview

Client: 美的
Tools: Figma, NVivo...
Timeline: 2021.09 - 2021.12

Keywords

User Experience Metrics Model
IoT Product System
Smart Home

Brief

SUPER is a model that includes five dimensions and is specifically designed to measure the user experience of smart home products.

The smart home field uses the SUPER model to build a UX metrics model from five metrics: Satisfaction, Usability, Performance, Engagement, and Relevant. According to the path of smart home use, IoT user characteristics, the level of experience in the Meiju APP to filter out the core indicators at all levels, and establish the appropriate UX model, and finally output the user experience report, and once again feedback to the design team, to form a virtuous cycle.

Introduction

Click here to view the program introduction video.
单击此处观看项目介绍视频。

This presentation introduces the content and construction process of the user experience metric model "SUPER". On the one hand, it can guide product managers and designers in IoT field to carry out scientific experience metrics and product optimization. On the other hand, designers in other industries can also learn from the model construction process to build a metric model that meets their own business characteristics.

My Contribution

The work was very challenging, but that pushed me to learn more than at any other internship.

Model Research, Review, and Analysis

Analyze and deconstruct 8 user experience metric models such as NPS, HEART, PTECH, etc., sort out 24 dimensions and 248 indicators based on the home appliance usage scenarios, and filter and generate 44 coarse indicators through the Hierarchical Analysis Method and the K-J method, ultimately forming the SUPER, the first user experience metric model in the field of IoT, to drive the quantification of the experience of Midea's IoT product line.

Interaction Walkthrough

Led 10+ interaction walkthroughs for MEIJU APP and home appliance service system, identified 30+ key experience issues using SUPER model, pushed up and optimized the model performance, and wrote about 5,000 words of usability walkthrough report.

Expert Interviews

Organized and facilitated 4 expert interviews and user workshops, participated in writing interview scripts and research outlines, used NVivo to qualitatively analyze the corpus of interview results, and executed visualization and debriefing using Tableau, PPT, and other tools.

Process

Click here to view the program introduction video.
单击此处阅览项目过程。

The project process included existing model research, interviews with industry UX experts, interaction walk-throughs, model construction, and final validity confidence analysis. You can learn more at the link above. If the link does not open correctly, please find my email in the footer and contact me and I will send you the PDF file.